Example · fictional organisation · Municipality · Austria · 92 staff
Marktgemeinde Thalbrunn
Moving resident services online while a third of the office staff near retirement, the building authority rests on three technicians, and kindergarten staff are hard to find.
The organisation and its numbers are made up, to show what goes in and what comes out. Dates are set as if it were filled in this quarter.
What they entered
Everything the form asked, step by step. About ten minutes of answers, with no names of staff.
Step 1: Your company
Another EU country (Austria) · 92 staff · Local government
Step 2: Your plan
- Launch a new product or service: Online services for residents · working by Q4 2027
- Replace people who will retire or leave
- Make the business less dependent on a few people
Step 3: Your teams
Team Closest occupation People 55 or older Know-how held by one person Hard to find Needed in 1 / 3 years Administrative staff General office clerks (4110) 24 9 No No same / same Kindergarten staff Child care workers (5311) 34 5 No Yes same / same Building yard Civil engineering labourers (9312) 22 7 No No same / same Building authority Civil engineering technicians (3112) 3 not asked Yes Yes same / same Finance Accounting associate professionals (3313) 4 not asked No Don't know same / same IT Information and communications technology user support technicians (3512) 1 not asked Yes Don't know same / same Step 4: What the plan needs from each team
Team Online services for residents Replace people who will retire or leave Make the business less dependent on a few people Administrative staff Can't happen without Needed — Kindergarten staff — Can't happen without — Building yard — Needed — Building authority Helps — Can't happen without Finance — — Needed IT Can't happen without — Needed Step 5–6: New skills, and who can already do them
Skill For Team People Needed by Can already Partly Handling residents' applications online, start to finish Online services for residents Administrative staff 24 Q4 2027 4 10 Running and securing the online services Online services for residents IT 1 Q3 2027 0 1 Checking building applications Make the business less dependent on a few people Building authority 2 Q4 2027 1 1 Step 7: Stress test and assumptions
Two experienced people in your most critical team leave next year. All assumptions left at their defaults.
What they got
Example · Marktgemeinde Thalbrunn · Another EU country · 92 staff · calculated Q4 2026
Your plan needs 5 actions to start this quarter.
- Launch a new product or service: Online services for residents · Q4 2027
- Replace people who will retire or leave
- Make the business less dependent on a few people
How sure: 2 sure, 8 fairly sure, 8 unsure. Each action says which of its numbers are assumptions you can change.
What must start when
Everything that has to start within the next twelve months.
Show the roadmap as a table
| Action | Needed | Takes | Start by | Status |
|---|---|---|---|---|
| Plan hand-overs before retirements in Administrative staff | now | 2 quarters | Q4 2026 | start this quarter |
| Hire 3 for Kindergarten staff | Q4 2027 | 4 quarters | Q4 2026 | start this quarter |
| Plan hand-overs before retirements in Building yard | now | 2 quarters | Q4 2026 | start this quarter |
| Pass on the know-how only one person in Building authority has | now | 2 quarters | Q4 2026 | start this quarter |
| Pass on the know-how only one person in IT has | now | 2 quarters | Q4 2026 | start this quarter |
| Hire 3 for Administrative staff | Q4 2027 | 3 quarters | Q1 2027 | start by Q1 2027 |
| Hire 2 for Building yard | Q4 2027 | 3 quarters | Q1 2027 | start by Q1 2027 |
| Handling residents' applications online, start to finish: train 10 new to it | Q4 2027 | 3 quarters | Q1 2027 | start by Q1 2027 |
| Running and securing the online services: train 1 who can partly do it | Q3 2027 | 2 quarters | Q1 2027 | start by Q1 2027 |
| Handling residents' applications online, start to finish: train 10 who can partly do it | Q4 2027 | 2 quarters | Q2 2027 | start by Q2 2027 |
| Checking building applications: train 1 who can partly do it | Q4 2027 | 2 quarters | Q2 2027 | start by Q2 2027 |
Each action, and how we worked it out
- start this quarter
Plan hand-overs before retirements in Administrative staff
Administrative staff · Pass on know-how · fairly sure
Needed as soon as possible: start now, 2 quarters of overlap
How we worked this out
- Aged 55 or older
- 9 of 24
- Your answer
- Overlap needed to pass on know-how
- 2 quarters
- Assumption
How sure: fairly sure. Sure means no assumptions were used; fairly sure, one or two; unsure, three or more, or a late date that rests on one.
Who could pay or help: EURES and your public employment service, we have not mapped funding routes for your country yet. (checked September 2026; confirm with the scheme)
- start this quarter
Hire 3 for Kindergarten staff
Kindergarten staff · Hire · unsure
Needed Q4 2027 − 4 quarters to hire and get up to speed = start Q4 2026
How we worked this out
- People in the team today
- 34
- Your answer
- Needed in a year
- 34 (about the same as today)
- Assumption
- Leaving each year
- 2.7 (8% a year)
- Assumption
- Retiring each year
- 0.5 (5 aged 55+ over 10 years)
- Assumption
- Expected in a year
- 30.8 people
- Assumption
- Time to hire
- 2 quarters
- Assumption
- Time for a new hire to become productive
- 1 quarters
- Assumption
- Extra hiring time where people are hard to find
- 1 quarters
- Assumption
- Hard to hire for
- yes
- Your answer
How sure: unsure. Sure means no assumptions were used; fairly sure, one or two; unsure, three or more, or a late date that rests on one.
Who could pay or help: EURES and your public employment service, we have not mapped funding routes for your country yet. (checked September 2026; confirm with the scheme)
- start this quarter
Plan hand-overs before retirements in Building yard
Building yard · Pass on know-how · fairly sure
Needed as soon as possible: start now, 2 quarters of overlap
How we worked this out
- Aged 55 or older
- 7 of 22
- Your answer
- Overlap needed to pass on know-how
- 2 quarters
- Assumption
How sure: fairly sure. Sure means no assumptions were used; fairly sure, one or two; unsure, three or more, or a late date that rests on one.
Who could pay or help: EURES and your public employment service, we have not mapped funding routes for your country yet. (checked September 2026; confirm with the scheme)
- start this quarter
Pass on the know-how only one person in Building authority has
Building authority · Pass on know-how · fairly sure
Needed as soon as possible: start now, 2 quarters of overlap
How we worked this out
- Know-how held by one person
- yes
- Your answer
- Overlap needed to pass on know-how
- 2 quarters
- Assumption
How sure: fairly sure. Sure means no assumptions were used; fairly sure, one or two; unsure, three or more, or a late date that rests on one.
Who could pay or help: EURES and your public employment service, we have not mapped funding routes for your country yet. (checked September 2026; confirm with the scheme)
- start this quarter
Pass on the know-how only one person in IT has
IT · Pass on know-how · fairly sure
Needed as soon as possible: start now, 2 quarters of overlap
How we worked this out
- Know-how held by one person
- yes
- Your answer
- Overlap needed to pass on know-how
- 2 quarters
- Assumption
How sure: fairly sure. Sure means no assumptions were used; fairly sure, one or two; unsure, three or more, or a late date that rests on one.
Who could pay or help: EURES and your public employment service, we have not mapped funding routes for your country yet. (checked September 2026; confirm with the scheme)
- start by Q1 2027
Hire 3 for Administrative staff
Administrative staff · Hire · unsure
Needed Q4 2027 − 3 quarters to hire and get up to speed = start Q1 2027
How we worked this out
- People in the team today
- 24
- Your answer
- Needed in a year
- 24 (about the same as today)
- Assumption
- Leaving each year
- 1.9 (8% a year)
- Assumption
- Retiring each year
- 0.9 (9 aged 55+ over 10 years)
- Assumption
- Expected in a year
- 21.2 people
- Assumption
- Time to hire
- 2 quarters
- Assumption
- Time for a new hire to become productive
- 1 quarters
- Assumption
How sure: unsure. Sure means no assumptions were used; fairly sure, one or two; unsure, three or more, or a late date that rests on one.
Who could pay or help: EURES and your public employment service, we have not mapped funding routes for your country yet. (checked September 2026; confirm with the scheme)
- start by Q1 2027
Hire 2 for Building yard
Building yard · Hire · unsure
Needed Q4 2027 − 3 quarters to hire and get up to speed = start Q1 2027
How we worked this out
- People in the team today
- 22
- Your answer
- Needed in a year
- 22 (about the same as today)
- Assumption
- Leaving each year
- 1.8 (8% a year)
- Assumption
- Retiring each year
- 0.7 (7 aged 55+ over 10 years)
- Assumption
- Expected in a year
- 19.5 people
- Assumption
- Time to hire
- 2 quarters
- Assumption
- Time for a new hire to become productive
- 1 quarters
- Assumption
How sure: unsure. Sure means no assumptions were used; fairly sure, one or two; unsure, three or more, or a late date that rests on one.
Who could pay or help: EURES and your public employment service, we have not mapped funding routes for your country yet. (checked September 2026; confirm with the scheme)
- start by Q1 2027
Handling residents' applications online, start to finish: train 10 new to it
Administrative staff · Train · fairly sure
Needed Q4 2027 − 3 quarters to train = start Q1 2027
How we worked this out
- People who need it
- 24
- Your answer
- Can already do it
- 4
- Your answer
- Can partly do it
- 10
- Your answer
- Needed by
- Q4 2027
- Your answer
- Time to train someone new to it
- 3 quarters
- Assumption
How sure: fairly sure. Sure means no assumptions were used; fairly sure, one or two; unsure, three or more, or a late date that rests on one.
Who could pay or help: EURES and your public employment service, we have not mapped funding routes for your country yet. (checked September 2026; confirm with the scheme)
- start by Q1 2027
Running and securing the online services: train 1 who can partly do it
IT · Train · fairly sure
Needed Q3 2027 − 2 quarters to train = start Q1 2027
How we worked this out
- People who need it
- 1
- Your answer
- Can already do it
- 0
- Your answer
- Can partly do it
- 1
- Your answer
- Needed by
- Q3 2027
- Your answer
- Time to train someone who can partly do it
- 2 quarters
- Assumption
How sure: fairly sure. Sure means no assumptions were used; fairly sure, one or two; unsure, three or more, or a late date that rests on one.
Who could pay or help: EURES and your public employment service, we have not mapped funding routes for your country yet. (checked September 2026; confirm with the scheme)
- start by Q2 2027
Handling residents' applications online, start to finish: train 10 who can partly do it
Administrative staff · Train · fairly sure
Needed Q4 2027 − 2 quarters to train = start Q2 2027
How we worked this out
- People who need it
- 24
- Your answer
- Can already do it
- 4
- Your answer
- Can partly do it
- 10
- Your answer
- Needed by
- Q4 2027
- Your answer
- Time to train someone who can partly do it
- 2 quarters
- Assumption
How sure: fairly sure. Sure means no assumptions were used; fairly sure, one or two; unsure, three or more, or a late date that rests on one.
Who could pay or help: EURES and your public employment service, we have not mapped funding routes for your country yet. (checked September 2026; confirm with the scheme)
- start by Q2 2027
Checking building applications: train 1 who can partly do it
Building authority · Train · fairly sure
Needed Q4 2027 − 2 quarters to train = start Q2 2027
How we worked this out
- People who need it
- 2
- Your answer
- Can already do it
- 1
- Your answer
- Can partly do it
- 1
- Your answer
- Needed by
- Q4 2027
- Your answer
- Time to train someone who can partly do it
- 2 quarters
- Assumption
How sure: fairly sure. Sure means no assumptions were used; fairly sure, one or two; unsure, three or more, or a late date that rests on one.
Who could pay or help: EURES and your public employment service, we have not mapped funding routes for your country yet. (checked September 2026; confirm with the scheme)
Later: 5 actions starting in a year or more
- start by Q4 2028
Hire 7 more for Kindergarten staff by year three
Kindergarten staff · Hire · unsure
Needed Q4 2029 − 4 quarters to hire and get up to speed = start Q4 2028
How we worked this out
- People in the team today
- 34
- Your answer
- Needed in three years
- 34 (about the same as today)
- Assumption
- Leaving each year
- 2.7 (8% a year)
- Assumption
- Retiring each year
- 0.5 (5 aged 55+ over 10 years)
- Assumption
- Expected in three years
- 24.3 people
- Assumption
- Time to hire
- 2 quarters
- Assumption
- Time for a new hire to become productive
- 1 quarters
- Assumption
- Extra hiring time where people are hard to find
- 1 quarters
- Assumption
- Hard to hire for
- yes
- Your answer
How sure: unsure. Sure means no assumptions were used; fairly sure, one or two; unsure, three or more, or a late date that rests on one.
Who could pay or help: EURES and your public employment service, we have not mapped funding routes for your country yet. (checked September 2026; confirm with the scheme)
- start by Q4 2028
Hire 1 more for Building authority by year three
Building authority · Hire · unsure
Needed Q4 2029 − 4 quarters to hire and get up to speed = start Q4 2028
How we worked this out
- People in the team today
- 3
- Your answer
- Needed in three years
- 3 (about the same as today)
- Assumption
- Leaving each year
- 0.2 (8% a year)
- Assumption
- Expected in three years
- 2.3 people
- Assumption
- Time to hire
- 2 quarters
- Assumption
- Time for a new hire to become productive
- 1 quarters
- Assumption
- Extra hiring time where people are hard to find
- 1 quarters
- Assumption
- Hard to hire for
- yes
- Your answer
How sure: unsure. Sure means no assumptions were used; fairly sure, one or two; unsure, three or more, or a late date that rests on one.
Who could pay or help: EURES and your public employment service, we have not mapped funding routes for your country yet. (checked September 2026; confirm with the scheme)
- start by Q1 2029
Hire 5 more for Administrative staff by year three
Administrative staff · Hire · unsure
Needed Q4 2029 − 3 quarters to hire and get up to speed = start Q1 2029
How we worked this out
- People in the team today
- 24
- Your answer
- Needed in three years
- 24 (about the same as today)
- Assumption
- Leaving each year
- 1.9 (8% a year)
- Assumption
- Retiring each year
- 0.9 (9 aged 55+ over 10 years)
- Assumption
- Expected in three years
- 15.5 people
- Assumption
- Time to hire
- 2 quarters
- Assumption
- Time for a new hire to become productive
- 1 quarters
- Assumption
How sure: unsure. Sure means no assumptions were used; fairly sure, one or two; unsure, three or more, or a late date that rests on one.
Who could pay or help: EURES and your public employment service, we have not mapped funding routes for your country yet. (checked September 2026; confirm with the scheme)
- start by Q1 2029
Hire 5 more for Building yard by year three
Building yard · Hire · unsure
Needed Q4 2029 − 3 quarters to hire and get up to speed = start Q1 2029
How we worked this out
- People in the team today
- 22
- Your answer
- Needed in three years
- 22 (about the same as today)
- Assumption
- Leaving each year
- 1.8 (8% a year)
- Assumption
- Retiring each year
- 0.7 (7 aged 55+ over 10 years)
- Assumption
- Expected in three years
- 14.6 people
- Assumption
- Time to hire
- 2 quarters
- Assumption
- Time for a new hire to become productive
- 1 quarters
- Assumption
How sure: unsure. Sure means no assumptions were used; fairly sure, one or two; unsure, three or more, or a late date that rests on one.
Who could pay or help: EURES and your public employment service, we have not mapped funding routes for your country yet. (checked September 2026; confirm with the scheme)
- start by Q1 2029
Hire 1 more for Finance by year three
Finance · Hire · unsure
Needed Q4 2029 − 3 quarters to hire and get up to speed = start Q1 2029
How we worked this out
- People in the team today
- 4
- Your answer
- Needed in three years
- 4 (about the same as today)
- Assumption
- Leaving each year
- 0.3 (8% a year)
- Assumption
- Expected in three years
- 3.0 people
- Assumption
- Time to hire
- 2 quarters
- Assumption
- Time for a new hire to become productive
- 1 quarters
- Assumption
How sure: unsure. Sure means no assumptions were used; fairly sure, one or two; unsure, three or more, or a late date that rests on one.
Who could pay or help: EURES and your public employment service, we have not mapped funding routes for your country yet. (checked September 2026; confirm with the scheme)
Already in place
- Handling residents' applications online, start to finish: 4 people in Administrative staff can already do this. Use them first.
- Checking building applications: 1 person in Building authority can already do this. Use them first.
Stress test: two experienced people in your most critical team leave next year
- Hire 5 for Administrative staff (3 before the stress test).
Your teams
Administrative staff
CriticalISCO-08 4110 · General office clerks
- Your plan can't happen without this team (Online services for residents).
- 9 of 24 are 55 or older.
Kindergarten staff
CriticalISCO-08 5311 · Child care workers
- Your plan can't happen without this team (replacing leavers).
- You said people for this team are hard to find.
Building yard
CriticalISCO-08 9312 · Civil engineering labourers
- Your plan needed this team (replacing leavers).
- 7 of 22 are 55 or older.
Building authority
CriticalISCO-08 3112 · Civil engineering technicians
- Your plan can't happen without this team (less dependence).
- Only one person knows how to do something critical here.
- You said people for this team are hard to find.
Finance
ImportantISCO-08 3313 · Accounting associate professionals
- Your plan needed this team (less dependence).
IT
CriticalISCO-08 3512 · Information and communications technology user support technicians
- Your plan can't happen without this team (Online services for residents).
- Only one person knows how to do something critical here.
Assumptions used
| Assumption | Value | Where from |
|---|---|---|
| People leaving each year, other than retirementAssumption, not data. Use your own figure if you know it. | 8 | Assumption |
| Usual retirement ageGeneral default; set your country's age. | 65 | Assumption |
| Time to train someone who can partly do itAssumption. Time until they can do the work to the standard needed, not course length. | 2 | Assumption |
| Time to train someone new to itAssumption. Time until they can do the work to the standard needed. | 3 | Assumption |
| Time to hireAssumption. From deciding to hire to the person starting. | 2 | Assumption |
| Time for a new hire to become productiveAssumption. | 1 | Assumption |
| Extra hiring time where people are hard to findAssumption, applied where you said a team is hard to hire for. | 1 | Assumption |
| Overlap needed to pass on know-howAssumption. | 2 | Assumption |